Terms of Use

These Terms of Use ("Terms") govern your access to and use of the Just Chicken In mobile application, website, and related services (collectively, the "Service"). By installing, creating an account on, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Overview of the service

Just Chicken In is a daily safety check-in tool that allows users to notify trusted contacts if a scheduled check-in is missed. The Service provides reminders and notifications only. It does not monitor users in real time, assess emergencies, or initiate emergency response.

2. Not an emergency service

We do not:

• Monitor users continuously
• Detect emergencies
• Contact emergency services, police, paramedics, fire services, or any public or private responder on your behalf
• Guarantee delivery, receipt, or response to alerts

If you are in immediate danger, contact local emergency services directly (e.g. 911 in the United States).

3. Eligibility and capacity

You must be at least 13 years old to use the Service. If you are between 13 and the age of majority in your jurisdiction (generally 18), you may only use the Service with the consent and supervision of a parent or legal guardian. By using the Service you represent that you meet these requirements and have the legal capacity to agree to these Terms.

The Service is not directed to children under 13. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete it.

4. User responsibilities

By using Just Chicken In, you agree that:

• You are responsible for selecting appropriate emergency contacts
• You are responsible for keeping contact information accurate and current
• You have obtained permission from each emergency contact before adding their phone number or email address to the Service, including permission to receive SMS or email safety alerts
• You understand that alerts may not be delivered, received, or acted upon
• You will not rely on the Service as a substitute for emergency services
• You will keep your device, local PIN, and account credentials reasonably secure

Responsibility for responding to alerts rests entirely with the contacts you designate.

5. Aliases and identifiers

If you choose to use an optional alias or nickname, it may be included in alert messages sent to your contacts. The alias is user-provided and not verified by Just Chicken In. You are responsible for ensuring the alias does not contain sensitive or identifying information you do not wish to share.

In High Privacy Mode, aliases are still transmitted in alert messages. Use caution when choosing an alias.

6. How alerts work

If you miss a scheduled check-in after your selected grace period:

• Notifications may be sent to your saved contacts by SMS or email
• Alert messages include your Member ID and, if provided, an optional alias
• A time-limited emergency packet link may be included if one exists

Alert delivery depends on device settings, internet access, and third-party messaging providers (including Twilio for SMS and SendGrid for email). We log the fact of each delivery attempt for operational and audit purposes; see the Privacy Policy.

7. Emergency packets

Emergency packets are optional and user-generated. You are responsible for the content you include. Do not include information you are not comfortable sharing with your designated contacts.

Once shared, recipients may copy, save, screenshot, or forward packet contents. Just Chicken In cannot control recipient behavior after delivery.

8. Organization portal

Organizations ("Orgs") that have applied to and been approved for the organization portal may invite members to use the Service under the org's account. Orgs may choose to store additional information about their members (for example, names, phone numbers, medical notes, or emergency notes) through the portal. When they do, the Org acts as the data controller for that information and Just Chicken In acts as a processor. See the Data Processing Addendum for the details of that relationship.

If you are a member of an Org using the Service, your Org may have access to your check-in status and any member-profile information the Org has chosen to store about you. You should contact your Org directly for questions about what information they store.

9. Service availability and limitations

We aim for reliable operation but do not guarantee uninterrupted service.

The Service may be unavailable or delayed due to:

• Network or connectivity issues
• Device settings or permissions
• Third-party service outages (including SMS/email providers, hosting, or app store infrastructure)
• Maintenance, security updates, or code deployments

We are not liable for missed alerts, delayed alerts, or failures caused by factors outside our control.

10. Accounts and access

You are responsible for maintaining access to your device and any security features you enable, including guardian locks or PINs. Loss of device access may result in loss of local data, especially when High Privacy Mode is enabled.

We may terminate or suspend your account, and we may delete associated server-side data, if you materially violate these Terms, if your account is inactive for an extended period, or if we are required to do so by law. When technically possible we will notify you at the contact information you provided.

11. Acceptable use

You agree not to:

• Use the Service for unlawful purposes
• Misuse alerts or intentionally trigger false alarms
• Attempt to access other users' data, reverse-engineer the Service, or probe it for vulnerabilities without authorization
• Interfere with or disrupt service operation, including by automated means
• Use the Service to harass, stalk, threaten, or surveil another person
• Impersonate another person or falsely represent your relationship with an emergency contact
• Violate any applicable law, including laws about telecommunications, privacy, or consumer protection

We reserve the right to suspend or terminate access for misuse or abuse, with or without prior notice.

12. Intellectual property

The Service, including the application, website, logos, trademarks, code, text, graphics, and interface design, is owned by Just Chicken In and its licensors and is protected by copyright, trademark, and other intellectual property laws. You receive a limited, revocable, non-exclusive, non-transferable license to use the Service for its intended personal or organizational safety-check-in purpose. No other rights are granted.

You retain ownership of content you submit to the Service (for example, emergency packet contents or aliases). By submitting such content, you grant us a limited license to store, process, and transmit it as necessary to provide the Service.

13. Privacy

Your use of the Service is governed by our Privacy & Data Lifecycle Policy. We publish our posture on law-enforcement and legal-process requests at Law Enforcement and Legal Requests.

14. Subscriptions and payments

Some features are offered through optional paid subscriptions. Individual-user subscriptions are managed through the Apple App Store or Google Play Store under their respective terms and billing rules. Paid organization tiers are managed through our billing provider. We do not process or store payment-card information.

Deleting your data or uninstalling the app does not cancel subscriptions. To cancel, use your App Store / Play Store subscription settings, or the org portal's billing section for organization subscriptions.

15. HIPAA notice

Just Chicken In is not a "covered entity" or "business associate" under the U.S. Health Insurance Portability and Accountability Act (HIPAA). We do not operate the Service to receive, create, maintain, or transmit protected health information ("PHI") on behalf of HIPAA-covered entities. You and (if applicable) your organization are responsible for ensuring that any information you choose to store in the Service is appropriate for the Service's non-HIPAA posture. Do not use emergency packets, member-profile notes, or other Service features to store information subject to HIPAA unless your organization has specifically arranged alternative terms with us in writing.

16. Third-party services

The Service relies on third-party infrastructure, including Cloudflare (hosting and edge compute), Twilio (toll-free SMS delivery, registered and approved), SendGrid (email delivery), Stripe (payments for organization subscriptions and donations), and Apple and Google (app distribution and individual-user subscription billing). These providers process limited data on our behalf under their own privacy policies. We are not responsible for outages, errors, or data practices of these providers, except as required by law or by our written contracts with them.

17. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING (WITHOUT LIMITATION) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ALERTS WILL BE TIMELY OR SUCCESSFULLY DELIVERED.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL JUST CHICKEN IN, ITS AFFILIATES, OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE, INCLUDING (WITHOUT LIMITATION) FAILURES TO DELIVER ALERTS, FAILURES OF CONTACTS TO RESPOND, OR HARM RESULTING FROM MISSED OR DELAYED NOTIFICATIONS, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. To the extent such limitations are not permitted, the above limitations apply to the fullest extent permitted by law, and we are not liable in excess of that permitted amount.

19. Indemnification

You agree to defend, indemnify, and hold harmless Just Chicken In, its affiliates, and their respective officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any law or third-party right, including the rights of any person you have designated as an emergency contact
• Content you submit to the Service

20. Governing law and venue

These Terms are governed by the laws of the State of Arizona, United States, without regard to its conflict-of-laws principles. Except for disputes subject to binding individual arbitration under Section 21, you and Just Chicken In agree that the exclusive venue for any dispute not subject to arbitration will be the state or federal courts located in Maricopa County, Arizona, and each party consents to the personal jurisdiction of those courts.

21. Binding individual arbitration; class-action waiver

Please read this section carefully. It affects your legal rights, including the right to bring a lawsuit in court and the right to participate in a class action.

Except for the Excluded Claims defined below, you and Just Chicken In agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, not in court. Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, and judgment on the award may be entered in any court of competent jurisdiction. The arbitrator has exclusive authority to decide threshold issues of arbitrability.

Class-action waiver. You and Just Chicken In agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of representative proceeding.

Excluded Claims. The following are not subject to arbitration: (a) claims that qualify for small-claims court in the county of your residence or Maricopa County, Arizona; (b) claims for injunctive or equitable relief to stop unauthorized use of intellectual property; and (c) claims that cannot be arbitrated as a matter of law.

30-day opt-out. You may opt out of this arbitration agreement by sending written notice to hello@justchickenin.org with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms (or, for existing users, within 30 days of the effective date above). The opt-out must include your Member ID or the email address associated with your account. Opting out of arbitration does not affect any other provision of these Terms.

22. Changes to these Terms

We may update these Terms from time to time. For non-material changes (typos, clarifications, new contact information), the updated Terms take effect when posted with a new "Last updated" date.

For material changes — for example, changes to the arbitration agreement, liability limits, or data-handling practices — we will make reasonable efforts to give you at least 30 days' advance notice, such as an in-app notice or email to the address associated with your account. Continued use of the Service after the effective date of a material change constitutes your acceptance of the revised Terms. If you do not agree to a material change, your sole remedy is to stop using the Service and request deletion of your data.

23. Termination

You may stop using the Service at any time by deleting your data through the app or by requesting deletion at the contact address below. We may suspend or terminate your access if you materially violate these Terms or if required by law. Sections that by their nature should survive termination will survive, including Sections 12 (Intellectual property), 15 (HIPAA notice), 17 (Disclaimer of warranties), 18 (Limitation of liability), 19 (Indemnification), 20 (Governing law), 21 (Arbitration), and 24 (Miscellaneous).

24. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy, SMS Policy, and (for organizations) the Data Processing Addendum, constitute the entire agreement between you and Just Chicken In regarding the Service and supersede any prior agreements on the same subject matter.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.

No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms, in whole or in part, at any time without notice.

Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, acts of civil or military authorities, terrorism, labor disputes, power or network outages, or actions of third-party providers.

Export and sanctions. You agree not to use or access the Service from, or on behalf of anyone in, any country or region subject to comprehensive U.S. economic sanctions, and you represent you are not on any U.S. government denied-party list.

Relationship of the parties. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Just Chicken In.

25. Contact

Questions about these Terms, legal notices, and requests related to these Terms may be sent to: hello@justchickenin.org